Strategic Planning Briefing Presentation

Values

Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

Key Stake Holders

• UNC Charlotte Students and Parents
• UNC Charlotte Staff and Faculty
• Employees of Facilities Management
• University Leadership
• Taxpayers of North Carolina
• Suppliers (to include business partners and contractors)
• UNC Charlotte Service Providers (Student Affairs, Academic Affairs and other Business Affairs Departments)

Key Business Drivers

• Teamwork
• Customer Service
• Continuous Improvement

External Trends & Assumptions

• Campus square footage will more than double in the next five to eight years.
• Technology will change at an increasing rate.
• Areas which will impact Facilities will include:
• Distance Learning
• Smart Classrooms
• Wireless Campus
• Research on Campus
• Hand-held Computer Applications
• Application Service Providers
• Budget projections are uncertain-continuing budget may decrease in the near term, expansion budget should grow.
• Competition between Universities for students and faculty will increase.
• Demands for privatization/commercialization of University support operations will increase.
• Changes in laws and regulations will impact the way we do our jobs.
• Job market will remain tight making it increasingly difficult to recruit and retain quality employees.
• Demands to meet accessibility standards in all campus facilities will increase.
• Customer expectations for high quality service will grow.

Internal Trends & Assumptions

• Departmental mission and staff will grow to meet changing mission of the University and increased square footage on campus.
• Growth of campus will require some decentralization of operations.
• Employee turnover will continue to be a problem.
• Relocation to a new Facilities Management Compound will occur in the next 3-4 years.
• New technology will provide opportunities to become more efficient.
• Staff training will become more necessary and important because of new technologies.
• Employee expectations for competitive salary, benefits, work environment and for meaningful work will increase.
• Employee morale will become increasingly linked to these issues.
• Internal budget will continue to be constrained.

Goals

• Goal 1 - Improve Operation and Maintenance of the University's Campus.
• Goal 2 - Successfull Adapt Existing Facilities to Meet New Requirements
• Goal 3 - Deliver New Facilities that Support the University's Mission.
• Goal 4 - Perfect a Customer-Focused Organization.
• Goal 5 - Develop a Valued, Well-Trained, Motivated, and Diverse Workforce
• Goal 6 - Promote Good Stewardship