Overview
Over the next year, UNC Charlotte's Department of Facilities Management will conduct a comprehensive self-evaluation and continuous improvement initiative. Led by Phil Jones, Associate Vice Chancellor of Facilities Management, the program will use the Association of Physical Plant Administrators (APPA) criteria as the benchmark to assess its current programs and delivery of services.
The primary intent of this effort is to:
- confirm and build upon FM's strengths
- better understand how it measures success and explore new methods for doing so
- profile achievements and
- target areas for improvement against national and industry best standards
The culmination of this effort will be a usable management and operational roadmap that will connect directly to FM's current five-year strategic plan and guide it through that planning process. This roadmap will be used to achieve superior policies, practices and programs and services in FM's efforts to create and sustain a "Campus of Distinction" at UNC Charlotte.
FAQs:
Why are we doing this? As a department, FM is committed to excellence and distinction through its mission and vision. This initiative will assist us in achieving these goals by measuring our efforts and identifying areas of success as well as improvement.
When will this happen? The Pursuing Excellence initiative will begin spring semester and continue through the end of next fall semester.
Who will lead the effort? Facilities Management's Associate Vice Chancellor Phil Jones will oversee the initiative. Principal tasks will be conducted by a coordinating team consisting of Casi Shepardson, Melanie Witherspoon, Shelly Theriault and Chip Yensan.
How will this happen? The coordinating team will collect support documents and make self-assessment determinations based on eight criteria areas as provided through the APPA Facilities Management Evaluation Program.
Who will participate? All FM staff will be participating in this process on some level. FM supervisors will be involved directly through the department's strategic planning efforts and by providing support documentation to the coordinating team.